We are committed to protecting your personal information. We collect data through various methods, including website forms, cookies, email communications, and offline interactions. The types of personal information we may collect include your name, email address, phone number, mailing address, IP address, and any other information you voluntarily provide. This information is used to deliver our services, improve your experience, and communicate with you—including for internal marketing purposes such as promotions, updates, and service-related messages. We do not and will never sell your personal information. We may share data with trusted third-party service providers who help us operate our website or support our services, but only for those purposes and not for their own marketing use. SMS consent and phone numbers will never be shared or sold to any third party or affiliates for marketing purposes.

How We Collect Your Personal Information

We collect personal information through the following methods:

Website forms (e.g., service requests, contact forms)
Cookies and tracking technologies
Email correspondence and phone calls
Customer support interactions
In-person service appointments and offline interactions

What Personal Information We Collect

We may collect the following types of voluntarily given information:

Full name
Email address
Phone number
Mailing address
IP address
Payment or billing information (only when necessary and processed securely)
Any other information voluntarily submitted by users

How We Use Your Personal Information

Your information is used for purposes including:

Scheduling and providing appliance or HVAC services
Communicating with you about appointments, updates, and promotions
Improving customer service and website experience
Processing payments and billing
Internal marketing and service improvement
Legal compliance and business operations

Sharing Personal Information with Third Parties

We do not sell or rent your personal information to any third parties.

We may share your information with:

Service providers who assist in operating our business (e.g., CRM, dispatch software)
Payment processors (for secure transactions)
Marketing platforms (for internal use only)

These third parties are bound by confidentiality and are only allowed to use your information as needed to provide their services to us.

SMS consent and phone numbers will never be shared or sold to any third party or affiliates for marketing purposes.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations. After that, we securely delete or anonymize your data.

Your Rights

You have the right to:

Request access to your personal information
Correct inaccurate data
Request deletion of your information
Withdraw consent to marketing communications

To exercise your rights, please contact us at info@callduncan.com or call 317-749-0100.

Security Measures

We implement industry-standard security protocols to protect your personal data from unauthorized access, misuse, or disclosure. This includes encryption, secure servers, and restricted access.