General Questions About Our Services

How soon can a technician come out for service?

In most cases, we can provide same-day or next-day service in Greenwood, Indianapolis, Carmel, and nearby areas. Our scheduling team works hard to match appointment times to your availability, especially for urgent issues like a refrigerator not cooling or a furnace not turning on.

What types of appliances do you repair?

We repair all major household appliances, including:

Refrigerators and freezers
Washers and dryers
Ovens, stoves, and ranges
Dishwashers and microwaves
Garbage disposals and trash compactors

We also offer HVAC service, including air conditioner repair, furnace repair, and heat pump maintenance.

Do you work on high-end brands like Sub-Zero, Viking, or Bosch?

Absolutely. Duncan Home Services specializes in premium appliance brands such as Sub-Zero, Wolf, Thermador, Miele, Bosch, Viking, Whirlpool, and GE. Our technicians are trained to handle both built-in and freestanding models using OEM-quality parts.

Are your technicians licensed and insured?

Yes. Every Duncan technician is fully licensed, insured, and background-checked. We invest in ongoing training to stay up to date with new appliance technology and HVAC systems.

Do you guarantee your work?

Yes, we stand behind every repair.

Parts are covered by a 1-year warranty
Labor is covered for 90 days
If the same problem reoccurs under warranty, we’ll fix it at no additional charge.

Pricing, Payments, and Estimates

How much does appliance repair cost in Greenwood or Indianapolis?

Our diagnostic service call is $119, which covers travel, inspection, and diagnosis.
If you approve the repair, we apply the diagnostic fee toward the total cost.
Because every appliance issue is different, we provide transparent, upfront estimates before doing any work.

Do you offer free estimates over the phone?

We can give you a general idea of pricing for common issues, but an in-person diagnostic is the only way to accurately determine cost. Appliance models and symptoms vary widely, and we believe in giving honest, accurate pricing — not guesses.

Do you offer financing or payment plans?

Yes. We accept major credit cards and offer flexible payment options for larger repairs or system replacements. Our team can discuss financing options during your appointment.

Appliance Repair FAQs

My refrigerator isn’t cooling — should I repair or replace it?

In most cases, repair is the smarter choice — especially if your refrigerator is less than 10 years old. Many cooling issues are caused by faulty thermostats, fans, or defrost systems, which can be repaired affordably. We’ll assess the issue and give you honest guidance on whether it’s worth repairing.

Why is my dryer making loud noises or taking too long to dry?

Noisy or inefficient dryers usually have worn rollers, belts, or clogged vents. It’s best to have a technician inspect it before it causes further damage or a safety hazard.

My dishwasher isn’t cleaning dishes properly — what’s wrong?

Common causes include clogged spray arms, weak water pressure, or malfunctioning heating elements. We can diagnose and fix those issues quickly so your dishwasher runs like new.

Do you service both gas and electric ovens?

Yes, our technicians are trained to repair both gas and electric ranges and ovens, including dual-fuel models. We handle igniter replacements, control board issues, and temperature calibration problems daily.

HVAC Repair and Maintenance

Do you repair air conditioners and furnaces?

Yes. Duncan Home Services offers full-service HVAC repair and replacement.
We work on all major brands of air conditioners, furnaces, and heat pumps across Central Indiana.

How often should my HVAC system be serviced?

We recommend seasonal maintenance twice a year — once in the spring for your AC and once in the fall for your furnace or heat pump. Regular tune-ups extend equipment life and prevent costly breakdowns.

Why is my heat pump blowing cold air in heating mode?

That’s a sign your system may be stuck in defrost or has a refrigerant issue. Our team can diagnose and correct the problem to keep your home comfortable year-round.

Coverage Area and Scheduling

Which areas do you serve?

We provide appliance repair and HVAC service throughout Central Indiana, including:

Greenwood
Indianapolis
Carmel
Avon
Franklin
Plainfield
Mooresville
Zionsville and surrounding communities

If you’re within roughly a one-hour radius of Greenwood, we can likely serve you.

How can I schedule service?

You can call us at 317-749-0100, text us, or book online through our scheduling form anytime. Our team will confirm your appointment and send a reminder before your visit.

About Duncan Home Services

What makes Duncan Home Services different?

We’re a locally owned and operated business that believes in honesty, professionalism, and top-quality service. We don’t cut corners, we don’t upsell — we simply fix your problem the right way and stand behind our work.

Thousands of homeowners across Greenwood, Indianapolis, and surrounding Central Indiana trust Duncan Home Services for prompt, reliable appliance repair and HVAC service that lasts.

Need Help Fast?

Call 317-749-0100 or schedule service online now.

Our friendly team is ready to help — whether it’s a refrigerator that stopped cooling, a washer that won’t spin, or a furnace that’s gone cold.