What does the process look like to join Team Duncan?

Apply: The application takes just a few minutes, and a member of our staff will contact you within 48 hours to discuss the next steps.

Initial Phone Interview: We will conduct an initial phone interview to get to know you and determine if you are a good fit for our team.

Aptitude Test: We will send you a link to an aptitude test to learn your strengths.

Interview: You will interview with a member of our staff in person or on video.

Ride-Along: You will be invited to ride along with a Senior Technician for one or two calls to get a feel for the job.

Final Interview: We then schedule a final interview with our hiring team before offering a position on our team.

What happens once I’m hired?

Week 1

Week 1 includes the beginning of intensive online course and training videos, as well as ride alongs scheduled with our most experienced technicians.

Week 2-4

Online Courses and In-Person Course Registration: You will be registered for an in-person appliance repair technician trade school, depending on your unique capabilities and needs.

Hands-On Training: While you are working on your online courses, you will be partnered with an experienced Technician so you can begin applying what you are learning with on-the-job training.

Week 5+

Graduate: Complete your online courses in conjunction with your in-person trade school.

Hands-On Training: Continue your on-the-job training while working alongside a Senior Technician and our training staff.

Soft Skills: Learn crucial skills for working with customers and our internal processes.

Independent Work: Start running your own calls after completing your certification training.

Continued Professional Development: Duncan Home Services believes in investing in our technicians’ professional growth by sending employees to ongoing trainings to keep their skill set current.